Residential Terms and Conditions
‘Course’ = A tutored course, untutored retreat, or tutored retreat, taking place at Moniack Mhor Writing Centre.
‘You’ = the person who is booking the course and / or who is attending the course.
‘We’ = Moniack Mhor Writing Centre
Bookings
Bookings can only be confirmed when accompanied by the stated deposit of £150. The balance of your course is payable no later than 6 weeks before the course starts. If we do not receive your balance when it’s due, we reserve the right to offer the retreat week to someone else.
Deposits
Deposits are refundable for a 14-day ‘cooling-off’ period after you book (unless you book within 14 days of the course start date, in which case your deposit is only refundable up until 3 days before the course starts).
After the initial 14-day cooling-off period, deposits are non-refundable, with the exception of certain Covid-related circumstances, including the following:
i) A local lockdown in the region in which you live or would be travelling from has been put in place, meaning you are unable to attend.
ii) You have tested positive for Covid or have been identified as a close contact and therefore are unable to attend. Evidence of a positive lateral flow test or PCR may be required in this instance.
Remaining balance
The remaining balance of the course is due 6 weeks before the course start date. This is usually non-refundable within this 6-week period, except in the Covid-related circumstances as detailed above; however we will do our best to fill your space on the course should you require to cancel for any other non-Covid-related reason. If we manage to fill your space on the course, we can refund your full fee minus a £50 admin charge. If we cannot fill your space, then in some circumstances we may offer to transfer your fee (minus the deposit) for use on a future course.
Cancellations / Postponements of courses
If we (Moniack Mhor) have to cancel or postpone a course, due to Covid-related circumstances or otherwise, we will give you the option of refunding your full fees (including your deposit), or holding your fees in credit with ourselves to use on the course at a later date. Having fees in credit with us entitles you to priority booking on future courses. We will refund any fees held in credit at any point if you find that the later course dates are not suitable. Moniack Mhor Teavarran Kiltarlity 01463 741 675 Inverness-shire info@moniackmhor.org.uk IV4 7HT www.moniackmhor.org.uk
Travel costs incurred
We are not able to refund any travel costs incurred due to any cancellations or postponements, under any circumstances, and we recommend that you take out your own travel insurance policy.
Transfers
You may be able to transfer your fee to another course or public retreat, subject to availability. We will normally accept transfers up to 6 weeks before the course takes place, and all fees paid will be allocated to the new course.
Conduct
We ask that you are respectful to the property and surrounding context, i.e. neighbours and livestock. Moniack Mhor reserves the right to refuse a place to any person who, in the opinion of the Centre Director, behaves in an abusive, destructive or disruptive manner. There would be no refund given if exclusion is made for these reasons.
Loss
Moniack Mhor cannot accept responsibility for any loss, damage or expense sustained by guests as a result of an event or circumstance whether arising from natural cause, human agency, or beyond its control.
Privacy
When you make a booking with Moniack Mhor, you agree that we can collect and store your personal information in order to administer your booking and ensure that your needs are met whilst with us. This information includes personal contact details including: name, address, telephone number, email address, dietary, access, learning requirements, payment information, any details that relate to grant applications, and any other information we may need to administer your booking. Moniack Mhor will not store credit/debit card details. This information is stored securely on site and securely on electronic systems. At the time of booking you have the option of signing up to our mailing list, so that you can be kept up to date with courses and other support that we may have on offer. We never share or sell personal information to third parties. Please view our full privacy notice on our website.
Online Terms and Conditions
Bookings
Bookings can only be confirmed when accompanied by a non-refundable £50 deposit. The balance of your course fee is due one week before the course starts. If we do not receive your balance when it is due, we reserve the right to offer the place to someone else.
Cancellations
Courses usually require a minimum of five participants to run.
In the event of a course being cancelled, participants will receive a full refund of any monies paid or have the option of transferring their fees to another course (online or residential).
Should a participant need to cancel, they can do so up to one week before the course commences. Any monies paid (less the deposit) will be refunded or can be transferred to another online or residential course.
Should a participant need to cancel in the week before the course commences, any monies paid (less the deposit) will only be refunded or transferred if we manage to fill your place.
Should a participant wish to cancel on the day the course begins or beyond this point, we cannot commit to providing refunds or transfers (though individual circumstances will be taken into consideration).
We are not able to provide partial refunds if participants have missed classes for any reason.
Changes to the course
Circumstances may arise which require us to make changes to the advertised tutor and schedule. We always endeavour to replace tutors with someone of similar experience, and to give you as much notice as possible. On these occasions, we regret that your cancellation terms remain as above.
Conduct
We ask that you are thoughtful and respectful of other students while working online, and ensure that you are participating from a quiet location without interruption from others, external noises etc; wearing headphones can help cut out interference. Moniack Mhor reserves the right to refuse a place to and/or to remove from an online course any person who, in the opinion of the course moderator, behaves in an abusive or disruptive manner or engages in any discriminatory conduct. There would be no refund given if exclusion is made for these reasons.
Loss
Moniack Mhor cannot accept responsibility for any loss, damage or expense sustained by students as a result of an event or circumstance whether arising from natural cause, human agency, or beyond its control.
Participation and access
If you have any specific learning, access or other health requirements while working online, we ask that you discuss these with Moniack Mhor staff in advance of the course, to enable us to do all we can to try to meet your needs during this course.
Privacy statement
When you make a booking for an online course with Moniack Mhor, you agree that we can collect and store your personal information in order to administer your booking and ensure that your needs are met during the course. This information includes personal contact details including: name, address, telephone number, email address, access, learning requirements, payment information, any details that relate to grant applications, and any other information we may need to administer your booking. Moniack Mhor will not store credit/debit card details. This information is stored securely on site and securely on electronic systems. At the time of booking you have the option of signing up to our mailing list, so that you can be kept up to date with courses and other support that we may have on offer. We never share or sell personal information to third parties. Please view our full privacy notice on our website.
Copyright and intellectual property
You guarantee that any material shared or otherwise submitted during this course is your own work, unless otherwise stated, and does not infringe the copyright or intellectual property rights of any third party. You own the copyright and intellectual property in all of your original material. You also agree to respect the provenance and confidentiality of material produced or shared on this course which is not your own.